Returns Policy

We appreciate your business, and thank you for using our on-line store!

Returns will be considered within 30 (thirty) days from the shipping date.  All returns must have a Return Authorization Number (RAN) issued by TEXMAC Direct. Restocking fees of 20% of the item price will apply to all returns with the exception of warranty items. To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.

The Following items may not be returned:

Non-Stocked Special Order machine parts.
Electronic components including as circuit boards.
Clearance items marked 'No Returns' in the description.
Software.
Gift cards

 

Please remember that in order to make a return, you must first obtain a Return Authorization Number (RAN) issued by the TEXMAC Direct.

Please contact our Parts Customer Support Team at 855-373-6929.

Send all returns to:

                TEXMAC Direct

                3001 Stafford Drive

                Charlotte, NC 28208

                Attention: TEXMAC Direct, RAN #__xxxx___________

               

Exchanged items will be shipped via ground.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.